At Sterling Sites, we value your trust and are committed to ensuring transparency in our return policies. Below, you will find a list of product groups we currently offer along with their respective return periods. Please note that this policy applies exclusively to sales returns and does not cover returns for damaged items or warranty claims, which are governed by our existing warranty terms.
1. This policy applies only to sales returns.
2. Damaged item returns or warranty claims are governed by the product’s warranty policy.
3. Items must be returned in their original, re-sellable condition.
4. The return period is calculated from the date of delivery.
| CATEGORY | PRODUCT GROUP | RETURN PERIOD |
|---|---|---|
| ABRASIVES | CUTTING DISC | 6 Months |
| ABRASIVES | DRILL BIT | 6 Months |
| ABRASIVES | SAND PAPER | 6 Months |
| ALFANAR | ALFANAR | 6 Months |
| ANGLE VALVE | ANGLE VALVE | 6 Months |
| BINDING WIRES | BINDING WIRES | 7 Days |
| BINDING WIRES | OTHER BIND WIRES | 7 Days |
| BINDING WIRES | PACKING STRAP | 7 Days |
| BINDING WIRES | PVC COATED WIRE | 7 Days |
| BODY PROTECTION | COVERALL | 6 Months |
| BODY PROTECTION | PANT & SHIRT | 6 Months |
| BODY PROTECTION | SAFETY VEST | 6 Months |
| BUCKET | BUCKET | 6 Months |
| CABLE | CABLE | 6 Months |
| CERAMICS | SANSO | 7 Days |
| CERAMICS | EWC | 7 Days |
| CERAMICS | WASH BASIN | 7 Days |
| CHEMICALS | BARTOLIN | 7 Days |
| CHEMICALS | CHEMICAL | 7 Days |
| CHEMICALS | GLUE HPVC | 7 Days |
| CHEMICALS | GLUE USA | 7 Days |
| CHEMICALS | GLUE XTRASEAL | 7 Days |
| CHEMICALS | PU FOAM | 7 Days |
| CHEMICALS | SILICON SEALANT | 7 Days |
| CHEMICALS | SPRAY PAINT | 7 Days |
| CHEMICALS | THINNER | 7 Days |
| CISTERNS & BATHROOM FITTINGS | CISTERN | 6 Months |
| CISTERNS & BATHROOM FITTINGS | CISTERN FITTINGS | 6 Months |
| CISTERNS & BATHROOM FITTINGS | SEAT COVER | 6 Months |
| CISTERNS & BATHROOM FITTINGS | WASTE FITTINGS | 6 months |
| CLAMPS AND FIXTURES | CLAMPS | 6 Months |
| CLAMPS AND FIXTURES | FIXTURES | 6 Months |
| CLAMPS AND FIXTURES | HOSE CLIPS | 6 Months |
| COPPER PIPE & FITTINGS | PEGLER | 6 Months |
| CUTTING TOOLS | CUTTING TOOLS | 6 Months |
| CUTTING TOOLS | PLIERS | 6 Months |
| CUTTING TOOLS | SAW RANGE | 6 Months |
| ELECTRICAL ACCESS | CABLE TIE | 6 Months |
| ELECTRICAL ACCESS | ELECTRICAL ACCESSORIES | 6 Months |
| ELECTRICAL ACCESS | WIRE CONNECTOR | 6 Months |
| EXHAUST, CELING, WALL AND OTHER FANS | CEILING FAN | 6 Months |
| EXHAUST, CELING, WALL AND OTHER FANS | EXHAUST FAN | 6 Months |
| EXHAUST, CELING, WALL AND OTHER FANS | FANS | 6 Months |
| EYE PROTECTION | GOGGLES | 6 Months |
| FASTENERS | ANCHOR BOLT | 6 Months |
| FASTENERS | THREADED ROD | 7 Days |
| FASTENERS | TILE SPACER | 6 Months |
| FASTENERS | WALL PLUG | 6 Months |
| FASTENING TOOLS | SCREWDRIVER | 6 Months |
| FASTENING TOOLS | WRENCHES | 6 Months |
| FIBER MESH | FIBER MESH | 6 Months |
| FINISHING TOOLS | FINISHING TOOLS | 3 Months |
| FINISHING TOOLS | PVC TROWEL | 3 Months |
| FINISHING TOOLS | TROWEL KARANDI | 7 Days |
| FLEXIBLE HOSE | FLEXIBLE HOSE | 6 Months |
| FLOOR DRAIN | FLOOR DRAIN | 6 Months |
| FOOT PROTECTION | GUMBOOT STG/PM | 6 Months |
| FOOT PROTECTION | SAFETY SHOES ITALY | 7 Days |
| FOOT PROTECTION | SAFETY SHOES LEATHER | 7 Days |
| FOOT PROTECTION | SAFETY SHOES STARK | 7 Days |
| FOOT PROTECTION | SAFETY SHOES SYNTH | 7 Days |
| GARDENING TOOLS | GARDEN TOOLS | 6 Months |
| GARDENING TOOLS | HAND SHOVEL | 3 Months |
| GARDENING TOOLS | SHOVEL HD | 6 Months |
| GENERAL TOOLS | CLEANING TOOLS | 3 Months |
| GENERAL TOOLS | GENERAL TOOLS | 3 Months |
| GENERAL TOOLS | WRECKING BAR | 3 Months |
| GI FITTINGS | GI FITTINGS | 6 Months |
| HAND PROTECTION | COTTON GLOVES | 6 Months |
| HAND PROTECTION | LATEX GLOVES | 6 Months |
| HAND PROTECTION | OTHER GLOVES | 6 Months |
| HAND SHOWER | BIDET SPRAY | 6 Months |
| HAND SHOWER | HAND SHOWER | 6 Months |
| HEAD PROTECTION | HELMET | 6 Months |
| HEAD PROTECTION | HELMET KSA | 6 Months |
| HESSIAN CLOTH | HESSIAN CLOTH | 7 Days |
| INSULATION TAPE | INSULATION TAPE | 7 Days |
| IRONMONGERY | DOOR ACCESSORIES | 6 Months |
| IRONMONGERY | DOOR CLOSER | 6 Months |
| IRONMONGERY | DOOR CYLINDERS | 6 Months |
| IRONMONGERY | DOOR HANDLES | 6 Months |
| IRONMONGERY | DOOR LOCK BODY | 6 months |
| IRONMONGERY | PAD LOCK | 6 Months |
| KISTENMACHER | KISTENMACHER | 6 Months |
| KITCHEN SINK | KITCHEN SINK | 6 Months |
| LADDERS | LADDER | 6 Months |
| LAY OUT TOOLS | LAY OUT TOOLS | 3 Months |
| LAY OUT TOOLS | LINE DORI | 3 Months |
| LIGHTING | LIGHTING | 6 Months |
| MANHOLE COVER | MANHOLE COVER CAST IRON | 3 Months |
| MANHOLE COVER | MANHOLE COVER FIBER | 7 Days |
| MEASURING TOOLS | MEAS. TAPES CHINA | 6 Months |
| MEASURING TOOLS | MEAS. TAPES TAIWAN | 6 Months |
| MIXERS | MIXERS | 6 Months |
| PAINTING TOOLS | PAINT BRUSH | 6 Months |
| PAINTING TOOLS | PAINT ROLLERS | 6 Months |
| PAINTING TOOLS | PAINTING TOOLS | 6 Months |
| PAINTING TOOLS | PETA TOOLS | 6 Months |
| PAINTING TOOLS | SCRAPPERS | 6 Months |
| PLASTERING ITEMS | ANGLE BEAD | 7 Days |
| PLASTERING ITEMS | GI MESH | 7 Days |
| PLASTERING ITEMS | HOLLOW SECTION | 7 Days |
| POLYTHYLENE SHEETS | POLYETHYLENE SHEETS | 7 Days |
| POLYTHYLENE SHEETS | STRETCH FILM | 7 Days |
| POWER TOOLS | POWER TOOLS | 6 Months |
| PVC FITTINGS | HPVC FITTINGS | 6 Months |
| PVC FITTINGS | PVC VALVES | 6 Months |
| PVC FITTINGS | UPVC FITTINGS | 6 Months |
| ROAD SAFETY | TRAFFIC CONE | 6 Months |
| ROPE | ROPES | 6 Months |
| SANITARY FITTINGS | BATHROOM FITTINGS | 6 Months |
| SCAFFOLDING AND RELATED ITEMS | BAR BENDING ACCESSORIES | 3 Months |
| SCAFFOLDING AND RELATED ITEMS | SHUTTERING ACCESS | 7 Days |
| SCAFFOLDING AND RELATED ITEMS | TIE ROD AND ACCESS | 7 Days |
| SCREWS | SCREWS | 6 Months |
| SHADE NET | SHADE NET | 7 Days |
| SPIRIT LEVEL | SPIRIT LEVEL | 6 Months |
| STEEL NAILS | BLACK NAILS | 3 Months |
| STEEL NAILS | STEEL NAILS STG | 3 Months |
| STEEL RELATED ITEMS | MESH , WALL TIES | 7 Days |
| STEEL TROWELS | STEEL TROWELS | 6 Months |
| STRIKING & STRUCK TOOLS | HAMMERS | 6 Months |
| STRIKING & STRUCK TOOLS | STRIKING TOOLS | 6 Months |
| SUCTION HOSE & GARDEN HOSE | HOSE | 6 Months |
| SWITCHES & LOAD CENTERS | GI BOX | 6 Months |
| TAPES | MASKING TAPE | 7 Days |
| TAPES | PTFE TAPES | 7 Days |
| TAPES | WARNING TAPE | 3 Months |
| TAPES | WRAPPING TAPE | 3 Months |
| TAPS AND COCKS | TAPS AND COCKS | 6 Months |
| TARPAULIN | TARPAULIN | 3 Months |
| TRUNKING | TRUNKING | 6 Months |
| VALVES | FLOAT VALVES | 6 Months |
| VALVES | VALVES | 6 Months |
| WATER FILTER & ACCESSORIES | WATER FILTER | 6 Months |
| WATER HEATER | WATER HEATER | 6 Months |
| WATER PUMP AND RELATED | PRESSURE CONTROL | 6 Months |
| WATER PUMP AND RELATED | WATER PUMP | 6 Months |
| WELDING ELECTRODE | WELDING ELECTRODE | 3 Months |
| WHEEL BARROW | WHEEL BARROW | 7 Days |
| WIRE NAILS | WIRE NAILS | 7 Days |
| WIRE NAILS | WIRE NAILS BULK | 7 Days |
| WOOD WORKING TOOLS | WOOD WORKING TLS | 3 Months |